Description | Build relationships with other departments to understand business objectives and priorities, and to collaboratively develop supporting process improvement initiatives. Responsible for maintaining SLA on time and reporting on progress, managing expectations from the service desk department. Stay abreast of new developments in business process improvement methodology and best practices. Critically evaluate information gathered from multiple sources decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish customers’ requests from the underlying true needs. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Reviews and edits requirements, specifications, business processes and recommendations related to department operations. Ensures issues are identified, tracked, reported on and resolved in a timely manner. Takes input from our internal and external customers and appropriately and accurately applies comments/feedback. Consistently delivers high-quality services to our internal and external customers. Assists in the facilitation of team and client meetings. Mentors those with less experience through informal channels. Seeks and participates in development opportunities above and beyond training required Trains other innovators. Suggests areas for improvement in internal processes along with possible solutions. |