| Employer | AL Ahly Mortgage Finance |
| Job Title | Call Center Agent |
| Country | Egypt |
| Job Type | Full Time |
| Description | -Answer inbound calls professionally. -Provide customers with product and service information. -Respond to customer inquiries. -Handle and resolve customer complaints. -Route calls to appropriate resource. -Provide personalized customer service of the highest level -Identify and escalate priority issues. -Research required information using available resources. -Follow up the calls of the client with clerical duties. -Complete call logs -Complete call reports |
| Qualifications | -Proficient in relevant computer applications -knowledge of customer service principles and practices -Six months or more experience in a call center environment -Knowledge of administration and clerical processes -Preferable product knowledge |
| Gender | Any |
| Experience | 0 Years. |
| Salary (L.E.) | Negotiable |
| Job Contact Person | Mrs. Marwa Khorshid - Head of Human Resources |
| Job Contact Email | hr@amf.com.eg |
