Dec 29, 2010

Fresh Graduate Call Center Agent

AMIDEAST America / Mideast Educational and Training Services, Inc.
Call Center Agent
Egypt
Full Time
• Implement departmental procedures and systems. • Provide high quality and consistent information on all AMIDEAST products and services to phone customers within a specified average time for the call. • Research required information using available resources. • Cross sell AMIDEAST products and services. • Professionally handle and resolve customer complaints. • Follow up with clients with unsolved issues. • Route calls to appropriate staff. • Collect client information for accurate completion of call logs and reports. • Obtain possible corporate leads and communicate with them through appropriate channels. • Recognize, document and alert the Customer Service Director of trends in client calls. • Follow the telephone skills and etiquette techniques as described during training. • Be a supportive team member within the Customer Service Department and with other departments; and • Perform other tasks as assigned by the Call Center Supervisor and/or the Customer Service Director.
Required: • A university degree; • Excellent spoken and written English language proficiency and • Proficiency in the Microsoft Windows environment, specifically Microsoft outlook, Word, Excel, Access, and Power Point. Preferred: • Customer Service experience
Any
0 Years.
Negotiable
Heba Ahmed
HR-Egypt@amideast.org