Description | *Deal quickly and efficiently with customer enquiries or complaints by phone, post or email *Expedite customer orders, including keeping them informed of delays or early fulfilment occasionally work antisocial hours in order to meet customers’ requirements, solve their problems and thus encourage future business * Proactively foresee possible delays or complications and plan strategies to avoid or minimise them * Develop and implement new systems, procedures or working practices to improve customer service efficiency * Ensure the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as a compensation to customers. |