| Employer | HSBC Electronic Data Service Delivery (Egypt) S.A.E |
| Job Title | Team Leader / Contact Center Operations |
| Languages | Excellent Command Of English & Arabic |
| Country | Egypt |
| Job Type | Full Time |
| Description | Managing a team of 10 Customer Service Executives,motivate and develop team members to meet business objectives •Team members are regularly briefed and made aware of individual / department performance targets and achievements. •Advice and guidance is given in a constructive manner. •Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards. |
| Qualifications | *University graduate. *2-5 years of experience 2 of them managing a team or acting as a team leader/supervisor. *Excellent command of English |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Salary (L.E.) | Negotiable |
| Comments | 24/7 Rotational Shifts basis |
| Job Contact Person | Aya Farrag |
| Job Contact Email | career.opportunities@hsbc.com
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