Jul 24, 2011

Assistant Manager Operations - HSBC Bank

Job Title
Assistant Manager Operations

Job Description
Responsible for managing 10-12 Associates, Customer Service and Sales in an inbound/outbound call centre environment. Drives team to achieve quantitative goals. Ensures alignment of individual and business goals through constant communication, training and monitoring of associates, in order to guarantee excellent service provision to customers. As the team member

Skills Required

  • Must be proficient in English language/language required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills
  • Problem solving and Decision making skills
  • Experience of coaching, mentoring, developing others and motivation skills


Business Area/Department
Contact Centre

Academic Qualifications
University Graduate

Years of Experience
3 - 5 Years of Experience

Type of Experience
Customer Service

Type of Opening
Full Time

Location
Cairo, Egypt

How to Apply

http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=652