Assistant Manager Operations
Job Description
Responsible for managing 10-12 Associates, Customer Service and Sales in an inbound/outbound call centre environment. Drives team to achieve quantitative goals. Ensures alignment of individual and business goals through constant communication, training and monitoring of associates, in order to guarantee excellent service provision to customers. As the team member
Skills Required
- Must be proficient in English language/language required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills
- Problem solving and Decision making skills
- Experience of coaching, mentoring, developing others and motivation skills
Business Area/Department
Contact Centre
Academic Qualifications
University Graduate
Years of Experience
3 - 5 Years of Experience
Type of Experience
Customer Service
Type of Opening
Full Time
Location
Cairo, Egypt
How to Apply
http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=652
