Assistant Manager Operations (Team Leader) – French
Job Description
- Effectively drive and manage change to achieve business goals to have a tight control on operational losses, potential frauds through strong internal audit and staff feed-back mechanisms.
- Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements.
- To ensure all the daily, weekly and monthly reports, presentations, are prepared within the scheduled deadlines.
- Ensure all the system related issues are resolved within the specified timelines and escalated whenever required.
- Monitoring 'Service Quality' of the team to ensure high Customer Service Standards.
- To have a tight control on operational losses, potential frauds through strong internal audit and staff feed-back mechanisms.
- Reward and Recognize service excellence.
- Knowledge and experience are shared with team members, providing assistance on referred, and technical issues in a constructive manner.
- Progress reviews on performance are undertaken within agreed timescales.
- Provide leadership to team assigned, consistent with group and company policies and standards.
- Ensure work is distributed and duties allocated between individuals in accordance with their experience and ability.
- Maintain equipment, systems and general work environment in good condition.
- Issues and problems are investigated or resolved immediately or escalated to Line Manager.
- Call coaching and training staff on telephone etiquettes.
Skills Required
- Strong Command of both written and spoken French and English.
- Ability to write business letters, emails and reports.
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Ability to manage a team through preset objectives and coaching.
- Good analytical skills.
- Adequate knowledge of accounting standards and accounting principles.
- Ability to build rapport with people.
- Strong communication and presentational skills.
- Good Knowledge in systems, processes and policies/procedures is an added advantage.
- Flexibility to work shifts 24/7.
Business Area/Department
Contact Center
Academic Qualifications
University Graduate
Years of Experience
3 - 5 Years Experience
Type of Experience
3 - 5 Years Experience in a contact centre operations environment
Type of Opening
Full Time
Location
Cairo, Egypt
How to Apply
http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=592
