Client Workflow Controller
Job Description
- Manage and oversee client requests using workflow systems and provide good customer service to meet Service Level Agreements.
- Escalation of errors and client complaints through the approved process.
- Take in jobs for Global Publishing Services, ensuring sufficient and complete brief and managing these jobs in the workflow system.
- Ensure delivery of jobs according to specifications, cost and timeline by preparing a job agreement and getting it signed off by the client, scheduling and directing production in close collaboration with other team leaders, communicate costs, schedule resource where needed.
- Actively seek process improvement.
- Ensure a high quality of work by consistently taking responsibility for one's own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors.
- Maintain proficiency in current versions of software used within HSBC required performing duties and seeking written certification of proficiency from Line Manager on least an annual basis.
- Ensure compliance with all Group and department policies and procedures by constantly updating knowledge and understanding of such, raised questions and concerns with team leaders or managers as necessary, and taking personal responsibility for abiding as required.
- Ensure that all activities are in accordance with Compliance standards.
Skills Required
- Strong Command of both written and spoken French & English.
- Proficient in Microsoft Office applications.
- Good interpersonal communication skills.
- Strong attention to detail under pressure and ability to meet deadlines.
- Efficient issue resolution capability.
- Flexibility to work shifts 24/7
Business Area/Department
Global Publishing Services
Academic Qualifications
University Graduate
Years of Experience
2 - 5 years experience
Type of Experience
2 - 5 years experience in a project management role, marketing communications or agency environment.
Type of Opening
Full Time
Location
Cairo, Egypt
How to Apply
http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=594
