Customer Service Executive (French Operations)
Job Description
- Receive/make calls from/to customers (internal/ external)
- Ensure that each call / work item is completed in accordance with established procedures and standards.
- Protect accessed confidential information relating to the organization and it’s customers
- Comply with laid down work procedures, code of conduct and other regulations of engagement terms.
- Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Implement the Group Compliance Policy as applicable to the role in conjunction with relevant Compliance Department
- Continually re-assess operational risks inherent in the business, taking account of legal and regulatory requirements, operating procedures etc.
Skills Required
- Ability to communicate in French and English.
- Ability to write business letters and reports.
- Good listening skills.
- Ability to understand instructions, follow procedures and deliver consistent output
- Proven time management skills
- Evidence of working in a team environment
- Ability to learn quickly, retain and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Flexibility to work in shifts.
- Ability to build rapport with and relate to a wider range of people
Business Area/Department
Global Service Delivery
Academic Qualifications
Graduate in any discipline
Years of Experience
0 – 4 years of experience in a similar role
Type of Experience
Any
Type of Opening
Full Time
Location
Cairo, Egypt
How To Apply:
http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=246
