Jul 24, 2011

Customer Service Executive (French Operations)

Job Title
Customer Service Executive (French Operations)

Job Description

  • Receive/make calls from/to customers (internal/ external)
  • Ensure that each call / work item is completed in accordance with established procedures and standards.
  • Protect accessed confidential information relating to the organization and it’s customers
  • Comply with laid down work procedures, code of conduct and other regulations of engagement terms.
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  • Implement the Group Compliance Policy as applicable to the role in conjunction with relevant Compliance Department
  • Continually re-assess operational risks inherent in the business, taking account of legal and regulatory requirements, operating procedures etc.

Skills Required

  • Ability to communicate in French and English.
  • Ability to write business letters and reports.
  • Good listening skills.
  • Ability to understand instructions, follow procedures and deliver consistent output
  • Proven time management skills
  • Evidence of working in a team environment
  • Ability to learn quickly, retain and transfer knowledge appropriately.
  • Ability to understand and interpret numeric data.
  • Flexibility to work in shifts.
  • Ability to build rapport with and relate to a wider range of people

Business Area/Department
Global Service Delivery 

Academic Qualifications
Graduate in any discipline 

Years of Experience
0 – 4 years of experience in a similar role 

Type of Experience

Type of Opening
Full Time

Cairo, Egypt

How To Apply:

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