JOB DESCRIPTION:
Dealing directly with customers to responding promptly to their inquiries. • Handling and resolving customer technical complaints. • Obtaining and evaluating all relevant information to handle technical inquiries and complaints. • Keeping records of customer interactions and transactions • Recording, on the system, details of inquiries, comments, complaints and actions taken. • Following up customer technical complains. • Alerting the supervisor of problems in customer calls. • Having an experience in the same field of ADSL is a plus
