JOB DESCRIPTION:
- Carrying out training needs analysis to identify the level of peoples knowledge Designs course materials and other documents such as handouts, manuals and exercises Organizes courses to meet the needs of learners and demands of business Evaluates the effectiveness of the training and course outcomes Liaises with external course providers to be updated with latest Training techniques & program Abides to COPC approaches and requirements Leverage function performance to meet training metrics targets. Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented. Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects Evaluates agents responsiveness to training and development. Logs in for minimum of 3 hours per quarter in his/her respective projects. Ensures training evaluation form is used by Trainees. Performs other related duties
-Qualifications Functional Level: High Sense of quality and precision in fulfilling duties and tasks Striving to improve quality of Training through operational performance Excellent knowledge of all company applications Business Level: Ability to understand specific Client requirement in relation to projects training needs Commitment to ensure client and end user satisfaction through communicated results Interpersonal Level: Effective Communication Skills Have a proper level of emotional intelligence Excellent Presentation skills Problem Solving: Analytical Skills Ability to spot problems Use analysis for better understanding Ability to map out issue in a logical and consistent manner
Gender Any
Experience 1 – 2 Years.
Other Skills Advanced Customer Service Skills Excellent Presentation Skills
Salary (L.E.) Negotiable
Gender Any
Experience 1 – 2 Years.
Other Skills Advanced Customer Service Skills Excellent Presentation Skills
Salary (L.E.) Negotiable
