| Employer | AMIDEAST America-Mideast Educational and Training Services, Inc. |
| Job Title | Call Center Agent |
| Languages | Arabic-English |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | —Implement departmental procedures and systems. —Provide high quality and consistent information on all AMIDEAST products and services to phone customers within a specified average time for the call. —Research required information using available resources. —Cross sell AMIDEAST products and services. —Professionally handle and resolve customer complaints. —Follow up with clients with unsolved issues. —Route calls to appropriate staff. —Collect client information for accurate completion of call logs and reports. —Obtain possible corporate leads and communicate with them through appropriate channels. —Recognize, document and alert the Customer Service Director of trends in client calls. —Follow the telephone skills and etiquette techniques as described during training. —Be a supportive team member within the Customer Service Department and with other departments; and —Perform other tasks as assigned by the Call Center Supervisor and/or the |
| Qualifications | Required: •A university degree; •Excellent spoken and written English language proficiency and •Proficiency in the Microsoft Windows environment, specifically Microsoft outlook, Word, Excel, Access, and Power Point. Preferred: •Customer Service experience |
| Gender | Any |
| Experience | 1 - 2 Years. |
| Other Skills | •Strong communication and organizational skills, including attention to detail; •Strong people skills; •Ability to work under pressure; •Ability to work flexible hours; •Strong ability to work independently within a team environment. |
| Salary (L.E.) | Negotiable |
| Job Contact Info. | Ms.Heba Ahmed,HR Manager HR-egypt@amideast.org |
