JOB DESCRIPTION:
To plan, organize, design and deliver value-adding and effective Leadership & Management learning solutions in accordance with Global Resourcing Leaning & Development and to support managers’ individual development plans and company’s objectives.
To coach and develop employees at all levels including Leaning & Development team members to ensure delivery of high quality leadership and management development programs.
To ensure training and development procedures and standards remain compliant with Global Resourcing Leaning & Development, Business Partner, internal and external control standards, regulatory standards and in accordance with the annual and quarterly training plans.
Monitor progress made by trainees in achieving required proficiency and desired results by consistently maintaining the 90-day follow-up coaching with trainees and line managers after each learning intervention.
Skills Required
Extensive knowledge of learning and training process/cycle including channels and methodology
Effective facilitation and presentation skills
Excellent written and oral communication skills
Has previous people management experience
Ability to learn quickly & transfer knowledge appropriately
High analytical skills
Ability to lead and manage projects
Ability to develop & nurture people, ensuring effective guidance provided to all delegates
Ability to build rapport with & relate to a wide range of people
Ability to be creative/innovative
Experience in call centre training based role
Flexibility to work shifts & willing to travel.
Extensive knowledge of learning and training process/cycle including channels and methodology
Effective facilitation and presentation skills
Excellent written and oral communication skills
Has previous people management experience
Ability to learn quickly & transfer knowledge appropriately
High analytical skills
Ability to lead and manage projects
Ability to develop & nurture people, ensuring effective guidance provided to all delegates
Ability to build rapport with & relate to a wide range of people
Ability to be creative/innovative
Experience in call centre training based role
Flexibility to work shifts & willing to travel.
Business Area/Department
Human Resources Department
Human Resources Department
Academic Qualifications
University graduate
University graduate
Years of Experience
5-8 years of experience
5-8 years of experience
Type of Opening
Full Time
Full Time
Location
Cairo, Egypt
Cairo, Egypt
Global Service Delivery in Egypt is represented by HSBC Electronic Data Service Delivery (Egypt) S.A.E, which was established in January 2010 and commenced operations from March 2010.
HOW TO APPLY:
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http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=849
