Dec 1, 2011

Fresh Graduate Customer Service Representative

Employer     Business Power
Job Title     Customer Service Representative
Languages     Perfect command of English Native Language.
Country     Egypt
Job Category     Call Center
Job Type     Full Time
Description 
    Answer phones and respond to customer requests. —Taking care of Services and Processes of Mobiles and connections. —Solving customer inquiries to a satisfactory level of their requirements. —Provide customers with product and service information. —Maintaining quality customer care service. —Up sell products and services. —Transfer customer calls to appropriate staff. —Identify, research, and resolve customer issues using the computer system. —Follow-up on customer inquires if not immediately resolved. —Research billing issues. —Research misapplied payments. —Recommend process improvements. —Other duties as assigned.

Qualifications 
    •Confident with Very good Communication and negotiation skills. •Can work under pressure& handle multi-tasks. •Very presentable Good Problem Solver and Customer oriented. •Perfect command of both Arabic & English Language(English Native Language) •Fresher Graduates or Experienced in any field would do.
Gender     Any
Experience     0 – New Graduate Years.
Other Skills     very good computer skills.
Salary (L.E.)     Negotiable
Comments     Our 6client 6is 6a 6multinational 6company 6that 6works 6in 6the 6field 6of 6telecommunication.
Job Contact Info.     kindly send your CV with a recent photo (mentioning the job title in the subject otherwise it will be ignored)to: amira.gad@businesspowereg.com