| Job ID | 1691 |
International Call Centers
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Giza
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Full Time - Permanent
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Yes
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| Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard -Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained. - Work as part of a team to ensure offering world-class Customer Service at all times. - Be proactive in regards to the improvement of processes and procedures. - Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Use the job tools (telephone and computer) effectively. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks. - Attendance and punctuality. - Maintain professional work relationships with colleagues, supervisor and manager. - Teamwork spirit. - Flexibility. . - Fluent English. - Strong verbal communication skills. - Demonstrates a positive, enthusiastic, friendly attitude. - Ability to work on a 24 hours shift basis that will include night hours. - Proficiency in using MS Office application No Subordinates International Account Supervisor |
