Job Title: IT Support Help Desk
Job Details: The Following is The Post Requesting Candidates for the Vacancy of IT Support Helpdesk in Our Organization.
General Purpose:
Job Details: The Following is The Post Requesting Candidates for the Vacancy of IT Support Helpdesk in Our Organization.
General Purpose:
Provide user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advice on the appropriate action.
Job Area Covered:
Alexandria, Gomrok and Merghem Branches
Job Description:
· Responsible for assisting all Clients (Organization Staff) with their questions about any of our supported software and computing platforms to the best of his ability, in a professional and courteous manner.
· Always be willing to find answers to all questions.
· Ensure positive relationships are built and maintained with all parties ensuring recommendations are made and increase customer satisfaction.
· Should be ready to research questions using a variety of manuals and resources, and to work with other IT Department staff and affiliated consulting organizations in answering any customer’s question.
· Respond to community requests via telephone, email, remote access, and in-person.
· Use Service Desk plus Portal to register/follow up users complaints.
· Gathering information about the IT Assets and prepare updated inventory list.
· Responsible on Preventive Maintenance.
· Identify and escalate situations requiring urgent attention.
· Follow policies and procedures and ensure that audit requirements are met in day-to-day operations.
· Adhere to the security and compliance standards.
· Performs other related duties as assigned.
SKILLS AND ABILITIES:
· Desktop Applications (OS, MS-Office, AV, Internet, etc.)
· Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with colleagues and community members.
· Ability to research and report on problems, solutions, products and vendors.
· Customer Service Oriented.
· Hardware (PCs, Printers, Monitors, etc.)
· Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.
· Ability to work both independently and as a team member.
· Ability to work under pressure to meet deadlines whilst maintaining quality
· Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment.
· Honest, Presentable, Proactive and strong follow up skills.
General Conditions:
- Man is a must (no ladies allowed)
- 2Y + practical Experience as a helpdesk
- ICDL is preferred
- English
- Alexandria Base
Application: hlpdsk.supjob@gmail.com
