Jul 24, 2011

HSBC Careers



Customer Service Executive 

Customer Service Executive (French Operations)

Web Associate

Web Production Officer

Client Workflow Controller

Quality Control Associate

http://now-hire-me.blogspot.com/2011/07/quality-control-associate-hsbc-bank.html

 

Risk Manager

Presentations Associate

http://now-hire-me.blogspot.com/2011/07/presentations-associate-hsbc-bank.html

 

Assistant Manager Operations

http://now-hire-me.blogspot.com/2011/07/assistant-manager-operations-hsbc-bank.html

 

Assistant Manager Operations (Team Leader) – French

http://now-hire-me.blogspot.com/2011/07/assistant-manager-operations-team.html

Assistant Manager Operations (Team Leader) – French - HSBC Bank

Job Title
Assistant Manager Operations (Team Leader) – French

Job Description

  • Effectively drive and manage change to achieve business goals to have a tight control on operational losses, potential frauds through strong internal audit and staff feed-back mechanisms.
  • Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements.
  • To ensure all the daily, weekly and monthly reports, presentations, are prepared within the scheduled deadlines.
  • Ensure all the system related issues are resolved within the specified timelines and escalated whenever required.
  • Monitoring 'Service Quality' of the team to ensure high Customer Service Standards.
  • To have a tight control on operational losses, potential frauds through strong internal audit and staff feed-back mechanisms.
  • Reward and Recognize service excellence.
  • Knowledge and experience are shared with team members, providing assistance on referred, and technical issues in a constructive manner.
  • Progress reviews on performance are undertaken within agreed timescales.
  • Provide leadership to team assigned, consistent with group and company policies and standards.
  • Ensure work is distributed and duties allocated between individuals in accordance with their experience and ability.
  • Maintain equipment, systems and general work environment in good condition.
  • Issues and problems are investigated or resolved immediately or escalated to Line Manager.
  • Call coaching and training staff on telephone etiquettes.


Skills Required
  • Strong Command of both written and spoken French and English.
  • Ability to write business letters, emails and reports.
  • Ability to learn quickly and transfer knowledge appropriately.
  • Ability to understand and interpret numeric data.
  • Ability to manage a team through preset objectives and coaching.
  • Good analytical skills.
  • Adequate knowledge of accounting standards and accounting principles.
  • Ability to build rapport with people.
  • Strong communication and presentational skills.
  • Good Knowledge in systems, processes and policies/procedures is an added advantage.
  • Flexibility to work shifts 24/7.


Business Area/Department
Contact Center

Academic Qualifications
University Graduate

Years of Experience
3 - 5 Years Experience

Type of Experience
3 - 5 Years Experience in a contact centre operations environment

Type of Opening
Full Time

Location
Cairo, Egypt

How to Apply

http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=592

Assistant Manager Operations - HSBC Bank

Job Title
Assistant Manager Operations

Job Description
Responsible for managing 10-12 Associates, Customer Service and Sales in an inbound/outbound call centre environment. Drives team to achieve quantitative goals. Ensures alignment of individual and business goals through constant communication, training and monitoring of associates, in order to guarantee excellent service provision to customers. As the team member

Skills Required

  • Must be proficient in English language/language required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills
  • Problem solving and Decision making skills
  • Experience of coaching, mentoring, developing others and motivation skills


Business Area/Department
Contact Centre

Academic Qualifications
University Graduate

Years of Experience
3 - 5 Years of Experience

Type of Experience
Customer Service

Type of Opening
Full Time

Location
Cairo, Egypt

How to Apply

http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=652



Presentations Associate - HSBC Bank

Job Title
Presentations Associate

Job Description
The Presentations Associate creates and produces PowerPoint presentations using cross platform applications and equipment. The Presentations Associate is responsible for remaining abreast of technological advances in the areas of document production, following template guidelines as specified by HSBC marketing departments and ensuring quality of own output.

  • As the team member, will be responsible for the following (but not limited to):
  • Works with other Associates to produce all PowerPoint presentations and related projects within HSBC template guidelines
  • Follows established department protocols and process
  • Works with under the guidance of Presentation Specialists and Team Leads to create quality graphics and visually effective communications tools in a variety of media
  • Follows established on-line job code/filing system for all work produced
  • Demonstrates ability to import text and data from external applications such as Word and Excel and to create data-driven charts and graphs for use in presentations
  • Demonstrate familiarity in PowerPoint


Skills Required
  • Experience of working with clients desirable
  • Proficient in all Microsoft Office applications
  • Experience using Photoshop for image manipulation desirable but not required
  • Experience with scanning, illustration, slide creation and image manipulation
  • Good interpersonal skills
  • Strong command of both written and spoken English
  • Strong attention to detail under pressure and ability to meet deadlines
  • Structured, systematic working style
  • Able to work as part of a team
  • Positive attitude and keen to learn
  • Maintains composure and professionalism in a fast-paced work atmosphere
  • Flexibility in working different shifts when required
  • Available to work overtime on weeknights and weekends if necessary
  • Strong command of both written and spoken English


Business Area/Department
Global Publishing Service

Academic Qualifications
Should have some post-secondary education –either at the degree level or a relevant professional diploma or certificate

Years of Experience
0-2 Years of Experience

Type of Experience
At least a year of relevant/related working experience

Type of Opening
Full Time

Location
Cairo, Egypt


How to Apply
http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=653

Quality Control Associate - HSBC Bank

Job Title
Quality Control Associate

Job Description
The Quality Control (QC) Associate will be in charge of production quality checking of deliverables prior to releasing to clients. Typical tasks include asset checking, proof reading against guidelines and specifications, functionality checking, meta data checking, print output requirements checking, etc including error database maintenance, data analysis and report generation. QC staff will also maintain the production QC checklists in coordination with the production teams. 

  • As the team member, will be responsible for the following (but not limited to):
  • Ensure deliveries meet client specifications and quality requirements 99.5% of the time
  • Maintain the error database for generation of reports and ensure the accuracy at all times
  • Monitor staff acknowledgements of errors and report irregularities
  • Provide management with timely MI on production quality metrics


Skills Required
  • Microsoft Office proficiency essential. HTML, XML, Quark, Adobe, HTML, CSS knowledge an asset
  • Good attention to detail is required
  • Background in publishing, web or graphics design industry a plus
  • Knowledge of proofreading marks
  • Good interpersonal skills
  • Structured, systematic working style
  • Able to work as part of a team
  • Positive attitude and keen to learn
  • Maintains composure and professionalism in a fast-paced work atmosphere
  • Flexibility in working different shifts when required
  • Available to work overtime on weeknights and weekends if necessary
  • Strong command of both written and spoken English


Business Area/Department
Global Publishing Service

Academic Qualifications
Should have some post-secondary education –either at the degree level or a relevant professional diploma or certificate

Years of Experience
6 – 12 months work experience in Publishing and/or online content management

Type of Experience
At least a year of relevant/related working experience

Type of Opening
Full Time

Location
Cairo, Egypt

How to Apply

http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=654

Risk Manager - HSBC Bank

Job Title
Risk Manager

Job Description

  • Conduct the Risk Function (Internal Control, BCP, information Security Risk and Fraud Risk)
  • Interface with the group and external (including regulatory) auditors during audits as well as for
  • post –audit corrective action updates
  • Ensure that group policies & initiatives on the Risk functions are implemented and mentioned at the centre.
  • Periodic reporting of business continuity plan status to identified stakeholders.
  • To produce, agree and implement an Annual Compliance Plan and manage resources efficiently.
  • To prepare and submit the all due reports, questionnaires and certificates within stipulated timelines.
  • To manage relationships with GSC site senior management and business partners to ensure Compliance’s service meets business needs
  • To work with other risk control functions to be effective and consistent, particularly with regard to review scheduling, scoping, resourcing, conduct and follow up.


Skills Required

  • Knowledge of control standard and best practices in operational and fraud risk management
  • Ability to analysis systems, procedures and products and suggest improvements.
  • Effectively respond to identified frauds and information security breaches in a short timeline with professional and businesses conscious recommendations.
  • Strong command of both written and spoken English


Business Area/Department
Business Support

Academic Qualifications
University graduate

Years of Experience
5-8 years of Experience

Type of Experience
Internal Control, Compliance and IT Secuirty

Type of Opening
Full Time

Location
Cairo, Egypt


How to Apply
http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=659

Client Workflow Controller - HSBC Bank

Job Title
Client Workflow Controller

Job Description

  • Manage and oversee client requests using workflow systems and provide good customer service to meet Service Level Agreements.
  • Escalation of errors and client complaints through the approved process.
  • Take in jobs for Global Publishing Services, ensuring sufficient and complete brief and managing these jobs in the workflow system.
  • Ensure delivery of jobs according to specifications, cost and timeline by preparing a job agreement and getting it signed off by the client, scheduling and directing production in close collaboration with other team leaders, communicate costs, schedule resource where needed.
  • Actively seek process improvement.
  • Ensure a high quality of work by consistently taking responsibility for one's own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors.
  • Maintain proficiency in current versions of software used within HSBC required performing duties and seeking written certification of proficiency from Line Manager on least an annual basis.
  • Ensure compliance with all Group and department policies and procedures by constantly updating knowledge and understanding of such, raised questions and concerns with team leaders or managers as necessary, and taking personal responsibility for abiding as required.
  • Ensure that all activities are in accordance with Compliance standards.


Skills Required

  • Strong Command of both written and spoken French & English.
  • Proficient in Microsoft Office applications.
  • Good interpersonal communication skills.
  • Strong attention to detail under pressure and ability to meet deadlines.
  • Efficient issue resolution capability.
  • Flexibility to work shifts 24/7


Business Area/Department
Global Publishing Services

Academic Qualifications
University Graduate

Years of Experience
2 - 5 years experience

Type of Experience
2 - 5 years experience in a project management role, marketing communications or agency environment.

Type of Opening
Full Time

Location
Cairo, Egypt


How to Apply
http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=594

Web Production Officer - HSBC Bank

Job Title
Web Production Officer

Job Description

  • Produce Web pages and content fragments. Produce work that is in accordance with department guidelines, regarding content and design, and industry best practice by understanding and applying them correctly.
  • Assists Information Architects in designing site navigation to support a site’s information architecture. Assist SEO specialists to ensure best search engine placement for Web content.
  • Follow established guidelines for applying Meta data to content and Websites under management, and established on-line job code/filing system for all work produced.
  • Ensure a high quality of work by consistently taking responsibility for ones own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors.


Skills Required

  • Web development and online content management experience essential; knowledge of Group content management systems (SiaB, GCMS, BDE) is a bonus.
  • Proficient in all Microsoft Office applications
  • Knowledge of the fundamentals of standards-based HTML and XHTML
  • Knowledge of the fundamentals of CSS and JavaScript.
  • Positive attitude and keen to learn.
  • Strong command of both written and spoken English
  • Strong attention to detail under pressure and ability to meet deadlines
  • Structured, systematic working style. Flexibility in working different shifts when required
  • Available to work overtime on weeknights and weekends
  • Excellent Command Of English & Arabic


Business Area/Department
Global Publishing Service

Academic Qualifications
Should have a Bachelor degree of Computer Science/Information Technology/Computer engineering or any relevant

Years of Experience
3 - 5 Years of Experience

Type of Experience
Preferably in a project management role, possibly in a marketing communications or agency environment

Type of Opening
Full Time

Location
Cairo, Egypt


How to Apply
http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=622

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