2. Record customer calls and make the initial diagnostic with respect to client classification, nature of issue etc.
3. Provide First Call resolution where ever possible.
4. Update the Client query resolution log.
5. Ensure that a written confirmation from the clients is obtained on the terms for query resolution as appropriate.
6. Ticket creation and follow up closure on CRM.
7. Schedule tracking and updation for Engineers on call.
9. Co-ordination with Logistics and Purchase department for price and other requirements.
10. Compliance to all Internal Processes
• 2-3 year of technical experience In the field of Networking
• Working knowledge of Microsoft Office applications