Dec 21, 2011

Customer Service positions - Ecco Outsourcing Company

Ecco Outsourcing Company immediately requires candidates for a MULTINATIONAL company to fill in Customer Service positions.

- Very Good command of English
- 27 Years old Maximum.
- Very good communication skills.
- Shift bases, 2 days off

If you are interested please send your C.V to mireille.sameh@eccooutsourcing.com 

and please write in the Subject : Customer Service Representative.

Purchasing & Admistration Officer

Purchasing and Admistration Officer is needed for Multinational Co. in Nasr City

From 4- 6 years of Experience in Admistration and and local Purchasing & procurements (Stationary, offices, Advertising Agencies, Travel Agencies, etc)

Excellent English
Frensh will be a great asset

Excellent Communication skills
Male or Female

Please send an updated CV with recent Photo to CV@righttrack-eg.com
You Must mention the job title in the subject of your e-mail

Sales Account Manager - Real Estate Company

Sales Account Manager – Real Estate ( Commercial & Retail) is needed for Leading Co. in Egypt

Core Duties of the position :
1.Responsible for real estate sales activities
2.Open new opportunities and close deals
3.Assists in putting the company sales strategies

Experience in Real Estate sales ( Offices - Coorporate - Retail ) IS A MUST
From 5 - 7 years of Experience in Sales Field

Excellent command of English
Please send your CV in Word format to CV@righttrack-eg.com
Kindly mention the job title in the subject of your email

Corporate Marketing & Credit Senior Officer

Corporate Marketing & Credit Senior Officer is needed for leasing Co. in Egypt

Direct Supervisor: Corporate Marketing & Credit Manager
• Responsible for achieving a pre-set marketing target/return to the company.
• Initiation and development of products/ business relationships with different schemes to generate business in different industry sectors including vendor finance programs
• Promoting & management of newly introduced products/programs to the market.
• Provide efficient customer service standards and maintain ongoing relationships with existing lessees.
• Evaluate customer’s financial means to achieve a favorable risk/return relationship.
• Responsible for all aspects of the lease transaction until closure of the deal (legal, credit approval, funding, documentation…etc.)

• Minimum of 2-4 years experience in the credit analysis field within bank or leasing Co.
• Credit certificate required.
• Excellent communication skills.
• Excellent command of both English and Arabic Languages

Please send your CV in Word format to CV@righttrack-eg.com
Kindly mention the job title in the subject of your email

Strategic Sales & Distribution Junior Manager - Multinational FMCG Company

Strategic Sales and Distribution Junior Manager is needed for a Multinational FMCG Co. in Egypt
Give full support to Route-To-Market Projects (Nation Wide):
• Responsible for preparing the analysis of data needed to make operational Sales & Distribution choices
• Mapping existing outlet universe including key information
• Mapping competitor structures ( selling , execution , order generation , fulfillment , invoicing , cash collection )
• Mapping basic production , transportation , distribution , warehousing costs ( operating expenses ,raw materials )
• Mapping activity ROI analysis
• Mapping distributer rewards and compensation schemes
Support the creation and implementation of Sales Execution improvement programs, tools and materials
Support the creation and implementation of Distributor Development programs, tools and materials

5- 7 years of experience in FMCG Companies is A MUST
Excellent English

Please send your CV IN WORD format to CV@righttrack-eg.com , You Must mention the job title in the subject of your email

Programmer & Sales Representative - CANN7

Required for IT Company "Cairo",

* Programmer

- Minimum of 5 years experience.
- HTML 5 & CSS 3 are Must.
- JavaScript & Jquery are Must.

*Sales Representative

English & Computer knowledge is must , good salary & commission.

Please send your CV. to: HR@CANN7.COM

Senior Web Developer

Senior Web developer required:
Location: Cairo

Requirements:
• Html 5 and CSS 3.
• Object oriented Javascript / Ajax.
• JQuery (ExtJS would be a good plus).
• Optional: Flash / Action script (Flex would be a good plus).
• Optional: Background about Java / JEE.

• Typical Required Experience: Two to five years
• Salary: Negotiable.
To apply, kindly send your updated CV to: walidawy@hotmail.com
Please write "Senior Web Developer” in the subject line.

Technical Documentalist - NOOR ِAdvanced Technology

Technical Documentalist Required at NOOR advanced technology

Task and responsibilities:
- ultimately responsible for centralizing all bits of technical documentation from various technology groups, reformatting them on a WiKi server and managing its multiple realms (and associated permissions) and its revision control system
- taking notes and writing minutes of daily technical meetings

Knowledge and skills needed:
- fresh graduate from computer science, preferably with a solid networking background
- fluent in English (spoken & written, good orthography is mandatory)
- fast typist to takes notes on the fly during meetings, in order to publish the minutes shortly after the meeting's completion, capable of putting short long conversations on specific topics (summarization skill)
- thoroughness and willingness to do a "neat & complete job" (attention to details, yet, not a perfectionist)
- capacity and willingness to learn new technologies and concepts, either in tutored or in self-study modes
- fluency in Python to edit WiKi templates is a plus
- administrative experience of MoinMoin is a plus
- knowledge of LATEX is a plus

Kindly contact us at: devjob@noorgroup.net

Oracle Database Administrator - Mada

A Multinational Company is looking to hire Oracle Database Administrator to be a part of the growing team with the following criteria:

Minimum 5 years experience in the same field.
Education: Computer Science / Engineering is a must.
Salary: 7000-8000

• Job Description:

1. Managing DB
Administration
- Involved in the modeling, designing and building new databases.
- Monitoring the integrity of DB Structures.
- Manages the administration of the organization's database.
- Managing user accounts and controlling privileges and permissions to
database users.
- Performing DB System upgrades, updates, preventive and on-demand
maintenance and managing technical support service providers.
- Improving the effectiveness of DS tools and services.
- Maintaining DB Catalogues and Data Dictionaries.

2. DB Performance
Management
- Monitoring DB System performance and ensuring optimum performance.
- Monitoring data entry, data transfer and data replication procedures and
troubleshooting.

3. BD Records
Retention
- Implementing policies and procedures addressing records' retention,
supervising regular and on-demand back-ups and recovery procedure -
when needed

if anyone interested kindly send your CV to :job@mada.com.eg

اسعار الذهب فى مصر اليوم بالجنيه المصرى 21 ديسمبر

 سعر الذهب - اسعار الذهب - سعر الذهب مصر- سعر الذهب فى مصر - سعر الذهب فى مصر اليوم - سعر الذهب اليوم فى مصر - اسعار الذهب المصرى اليوم - المصرى اليوم اسعار الذهب - سعر جرام الذهب - سعر الجنية الذهب - اسعار الجنية الذهب - اسعار الذهب اليوم فى مصر 2011 - سعر غرام الذهب - سعر جرام الذهب اليوم - سعر الذهب بمصر - سعر الذهب الآن - اسعار الذهب فى مصر الان - سعر الذهب اليوم بمصر - اسعار الذهب الان فى مصر - سعر الجنية الذهب اليوم - اسعار جرام الذهب اليوم - سعر جرام الذهب فى مصر - سعر الذهب اليوم بالجنية المصرى - سعر جنيه الذهب اليوم   - سعر جنية الذهب - سعر الجنية الذهب اليوم فى مصر - اسعار الذهب عيار 21 - سعر الجنيه الذهب فى مصر سعر الذهب عيار 21 - توقعات سعر الذهب - سعر جرام الذهب اليوم فى مصر - سعر جرام الذهب فى مصر اليوم - اسعار الذهب بيع - اسعار بورصة الذهب - بورصة اسعار الذهب - سعر بيع الذهب -

اسعار الذهب فى مصر اليوم بالجرام بالجنيه المصرى

سعر جرام الذهب فى مصر اليوم بالجنيه المصرى، أخر تحديث للاسعار فى الأربعاء, 21 ديسمبر - 2011 8:50 مساءً بالتوقيت المحلى لمدينة القاهرة
العيارالسعر الحالى21 ديسمبر 2011السعر السابق20 ديسمبر 2011التغير
جرام عيار 24312.27312.84-0.18%
جرام عيار 22286.35286.87
جرام عيار 21273.24273.73
جرام عيار 18234.20234.63
جرام عيار 14182.05182.38
جرام عيار 10130.22130.45
اسعار الذهب فى مصر اليوم بالجرام، أخر تحديث فى الأربعاء, 21 ديسمبر - 2011 8:50 مساءً بالتوقيت المحلى لمدينة القاهرة

Fresh Graduate Customer Support " French Speaker " Stream International

Stream International Egypt
Customer Support Professional
Fluent/Excellent French Speaker.
Egypt
Call Center, Customer Service
Full Time
Provide Customer Service for French Clients Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores. Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes.
Any
French Language
0 – New Graduate Years.  
Good Knowledge of computer and MS Office Applications.
Company provides transportation from pick up points covering Greater Cairo. Door to Door Transportation is provided for ladies after 9:00 PM. Medical and social insurance are provided by the company. Opportunity for growth according to Performance. Company provides very competitive package.
Negotiable
Please 3send 3your 3Resume 3to 3Stream.Amcham@gmail.com Subject: 3French-CSP

Fresh Graduate Sales Representative - EME Group

Sales Representative
Good command of Arabic and English
Egypt
Marketing, Sales
Full Time
Build and maintain customer relationships.
Planing for customer relationships strategy.
Setting targets and building business cases.
•Completed university education,
with basic knowledge of sales and marketing techniques
. •Ability to work as part of a team. •At least 25 years of age. •very good computer
Any
0 – New Graduate Years.
excellent communication and presentation skills .
Salary + Commission
Negotiable 
Preferred 7owns 7a 7car.Vacancy 7is 7located 7at 7the 7head 7office7in 7Heliopolis. CV 7without 7a 7recent 7Photo 7will 7be 7ignored.7Please 7state 7the 7title 7of 7the 7
position 7that 7you 7are 7applying7for 7in 7the 7subject 7line 7of 7your 7email. 7
branches.hr@eme-group.com

Fresh Graduate Technical Support Advisor - Xceed

Xceed Contact Center
Technical Support Advisor
French
Egypt
Call Center
Full Time
—Identifies researches, troubleshoots and resolves technical problems that customers may encounter. —Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues. —Tracks and monitors the problem to ensure a timely resolution. —Identifies recurring problems and contribute ideas on ways to better solve these problems.
•Excellent command of French language. •Basic Knowledge of ADSL and troubleshooting •University Graduate •Flexibility to work during the evening shifts or night shifts, according to the Buisiness needs. •Military Status should be settled (Postponed or Exempted)
Any
0 – New Graduate Years.  
Negotiable
Marie.Khalil@xceedcc.com


VMT Support Supervisor - Vodafone Egypt

Job ID2019                                                                                                           

Giza
Full Time - Permanent
Yes



 

ROLE PURPOSE:
• Ensure the Availability and reliability of VMT service
•  Implement all required changes to improve the service performance
• Drive the business KPIS within the team to achieve the best cost model
• Able to plan and design new project implementation plans
• Implementing new service onboard to follow the BAU model
• Establish and design the required process to facilitate the daily operation


 

Operation • Ensure the Availability and reliability of VMT service.
• Measure and insure the achievement of the services QoS 
• Achieve the business KPI
• Solve all assigned incidents and fulfill the assigned service request
• Attend the service achievement meeting
• Apply the daily operation tasks
• Issue the required report regarding to the VMT service
• In roll in the on call schema
• Drive the business KPIS within the team to achieve the best cost model
• Able to plan and design new project implementation plans
• Implementing new service onboard to follow the BAU model
• Establish and design the required process to facilitate the daily operation•


 
.
 

• Qualification / Experience:
o Degree in telecommunication engineering ,systems Engineering or computer engineering, 
o At least 8 years’ experience in applications supports 
• PC Knowledge:
o Windows 2003/2000 support ,IIS, windows services ,MS messages queues
o Web analysis tools 
• Technical skills:
o Solid knowledge with SQL 2005 database
o Familiar with database design methodology and  performance tuning
o  web development background and Internet technologies
o GSM technology understanding and VAS support experiences.
o CRM application background
o Windows services deployment and support
o Good knowledge on Networking theory and Network design 
o Microsoft Messaging Technology background
o ITIL Foundation and service management background
o Power shell scripting
o Familiar with USSD/SMSC 
o Familiar  with ISO27001 & ISO20001

• Personal skills:
o Strong Conversational English skill
o Strong Business writing skills
o Strong Analytical thinking
o Strong business reporting skills
o 
• Business and Managerial skills:
o Good understanding of the activities of the other departments in the Company and of the user segmentations and requirements
o Understanding of the Telecommunications Market
o Working under stress and against very tight time line.
o Dynamic and  Customer oriented 
o Communication in multicultural environment
o Experiences in data analysis and business reporting
o Project management experiences, PMP is a plus


 

No Subordinates

 

GSP Senior Team Leader

 

Fresh Graduate Recruiter - Ecco OutSourcing

Egyptian Contact Center Operator - ECCO
Recruiter
* Fluent English.
Egypt
Call Center
Full Time
—Lead the creation of a recruiting and interviewing plan for each open position. —Efficiently and effectively fill open positions. —Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation. —Develop a pool of qualified candidates in advance of need. —Research and recommend new sources for active and passive candidate recruiting. —Build networks to find qualified passive candidates
Self confidence. -High communication skills. -Previous Experience needed to be at call center
Any
0 – New Graduate Years.
1500 - 2500 
randa.raafat@eccooutsourcing.com

EMMS Solutions Support Supervisor - Vodafone Egypt

Job ID2017

Giza
Full Time - Permanent
Yes


 

ROLE PURPOSE:

Performs the typical role of a team leader, Providing leadership, Supervision and guidance to a 24/7 technical Service Desk to work as a first line technical support for VGE customers across the Vodafone footprint to VGE products & solutions related issues. The team acts as a Single Point of Contact ("SPOC") to fulfil the technical incidents/requests needs of the Global Enterprise customers, Local OpCo’s and 2nd Level Providers. It is to be the central point of contact between parties on a day-to-day basis. The Technical Service Desk is designed to simplify service delivery by providing a single point of contact for the MNC helpdesk(s) or defined MNC administrators, to resolve issues involving more than one country (i.e. helpdesk to helpdesk). When an incident or problem is unresolved, the Service Desk may at times be required to co-ordinate parties via teleconference to resolve. It is also a focal point for reporting Incidents and for Global Enterprises making Service Requests.The Service Desk must handle both incidents and service requests (this includes set up of the solutions), as well as providing an interface to users for other Service activities including:
- Problem Management 
- Configuration Management
- Change Management 
- Release Management 
- IT Service Continuity Management


 

People Management
• Coach, develop & supervise the performance of all team members to achieve the defined KPI’s.
• Ensure that resources are efficiently allocated and performance standards are achieved according to required standards.
• Supervisor, motivate and develop teams of staff in a high volume, high-pressure customer oriented environment.
• Assign and prioritize roles and responsibility to team members to complete project within constraints of budget and approved quote
Service Level Management • Monitor daily performance against SLA targets
• Perform Trend Analysis of daily performance
• Prepare forecast plans of expected SLA and requirements to achieve targets
• Share forecast plans with GESC support groups
Relationship Management • Ensure providing Service Management Teams with the required reports
• Maintain good relationship with different members of Service Management Team
• Discuss gaps/issues as required and work on solving them short term and long term
Essence of Role/Key Accountabilities • Maintain ownership and control of all incidents making sure that none are ''lost'' and co-ordinate resolution. 
• Support the VF group operations staff through solution live testing.
• Manage escalated cases to 2nd line of support internally & externally (vendors).
• Respond to services team inquiries (GSMs, GAMs, LSMs, NAMs & customer solutions team).
• Log incident, perform diagnostics & analysis of the issue, escalate it to the relevant stakeholder, follow up and close case upon resolution
• Co-ordinate restoration with appropriate teams. When an incident is unresolved or requires more than one party to resolve. Facilitate a conference call with key players.
• Fully Support Incident, Problem, SLA and Change Management according to ITIL standards.
• Generate (revenue & non-revenue) reports using various available tools for both internal (VGE) & external (customers) use e.g. GORR & VT-IS TTS
• Ensure continually hands on with solution and systems. Disseminate information to other team members.
• Provide recommendations to refine existing processes documented.
• Implement best practices for products & services evolution. Participate in training for ER and Billing tools and processes
• Develop existing knowledge of Solution by using test systems, familiarise with documentation and processes etc
• Manage Set Up of own GESC tools to support Solution (i.e. ensure GESC agents can log tickets in MNC application, documentation posted in library tools for the team)
• Ensure communication to team is timely and relevant, delivering key information in order to foster performance
Communicate / Document • Record and manage all necessary ‘Configuration Items’ upon set up in order to support the MNC ongoing.
• Be actively involved in Service Review Meetings to drive service improvements 
• General OLA's for response & resolution times need to be established between the Service Desk and the Local Op Co Service Desk and or LSM/NAM. This includes on & off Net OpCos. Additional Requirements include:
• Network Outage notifications
• Local ER Outages
• Escalation path for network issues & key points of contact
Reporting & Analysis • Support the definition of appropriate KPIs and metrics to monitor progress towards the agreed scope of work and later on in the operations
• Gather and analyze data to prepare projects status reports indicating the progress achieved, milestones completed outstanding issues and budget expended.


 

Financial (limits/mandates etc.) Non-financial (customers/staff etc)
• Does this person manage a budget? 
• □  NO
• If Yes how much?
Nil
• Does this person generate revenue?
• □  NO
• If Yes how much?                  
• Nil Key interfaces:
• Product Managers
• Project Teams
• OPA
• Internal Teams
• Technology
• Vendors


 

Person Specification
Competency / Performance Drivers Technical / Professional Expertise
• Excellent spoken and written English language.
• Excellent communications and interpersonal skills (verbal & written).  Including the ability to communicate with Sales, Solution Managers and IT  Engineers to understand newly discovered problems and explain complex situations clearly and articulate possible workarounds or resolutions
• Analytical & inquisitive. Ability to troubleshoot complex issues.
• Good organizational skills. Ability to administrate & co-ordinate delivery and support of VGE solutions.
• Customer service philosophy and ability to understand our customers, evaluating effectively the impact and urgency required to prioritize incidents.
• Flexible & adaptable with a desire to learn
• High sense of commitment and ownership.
• Ability to work in teams.
• Ability to work in an on-call schedule. 
• Customer Obsessed
• We are passionate about exceeding expectations: 
• Innovation Hungry
• We create and deliver new products, services and ways of working that delight our customers: 
• Ambitious & Competitive
• We bring energy and passion to our work and always aim to beat the competition: 
• One Company, Local Roots
• We work across Vodafone to achieve the best outcome for customers, employees and shareholders: 
• • Speed
• We drive speed to market. We relentlessly prioritise and pursue the outcomes that matter to our business: 
• • Simplicity
• We make things simple for our customers, partners and colleagues: 
• Trust
• We are reliable and transparent to deal with. We deliver for others and trust others to do likewise • Minimum of overall 8 years experience of working in diverse teams of technical and service-oriented nature and 2 years of leading teams.
• Experience in EMMS for 2 years +
• Fluent English
• IT/computer science background is required
• Programming skills are essential
• Good working knowledge of MS Office, Windows XP, Vista and Windows Server 2003 (including Active Directory and Exchange).
• Excellent knowledge about corporate solutions and 3G products.
• High Level understanding of GSM, GPRS and 3G network and APNs.
• Familiarity with Standard Handheld Operating Systems.
• IT/computer science background 
• Programming skills are essential
• 5 years business experience is required
• High Level understanding of GSM, GPRS and 3G network and APNs.
• Familiarity with Standard Handheld Operating Systems.


 

5 and above

 

EMMS Solutions Operations Manager


Fresh Graduate Customer Support " English Speaker " Stream International


Stream International Egypt
Customer Support Professional
English
Egypt
Call Center, Customer Service
Full Time
English Customer Support Professional Provides Customer Service for American and Canadian Clients Continuously. Work to provide service excellence on every call, resulting in high customer satisfaction scores. Provides responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes.
Any
English
0 – New Graduate Years.
Good User of Computer and MS Office Applications.
Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance, ....
Negotiable
Please 2send 2your 2resume 2to 2Stream.Amcham@gmail.com Email 2Subject: 2English- 2CSP Note: 2E-mails 2without2Subject 2will 2be 2ignored

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