Employer SUMMIT
Job Title Call Center Agent
Languages Good English speaking and writing
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description
Answer phones and respond to customer requests - Complete customer data on the CRM system and log customer request - Provide customers with service information, dispatch the CRM cases based on the case flow using CRM system - Follow up with technical teams to resolve cases - Escalate delayed cases and record customer complains - Transfer customer calls to the designated technical staff - Identify, research and resolve customer issues using the computer system - Follow up on customer inquiries not immediately resolved - Complete call logs and reports- Recognize, document and alert the supervisor of trends in customer calls-Recommend process improvements - Perform other duties as assigned
Qualifications
University Degree - Very good communication and interpersonal skills. - Very good problem solving and customer handling skills. - Good Computer skills. - Ability to work on Night Shifts basis
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@summit-mea.com
Job Title Call Center Agent
Languages Good English speaking and writing
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description
Answer phones and respond to customer requests - Complete customer data on the CRM system and log customer request - Provide customers with service information, dispatch the CRM cases based on the case flow using CRM system - Follow up with technical teams to resolve cases - Escalate delayed cases and record customer complains - Transfer customer calls to the designated technical staff - Identify, research and resolve customer issues using the computer system - Follow up on customer inquiries not immediately resolved - Complete call logs and reports- Recognize, document and alert the supervisor of trends in customer calls-Recommend process improvements - Perform other duties as assigned
Qualifications
University Degree - Very good communication and interpersonal skills. - Very good problem solving and customer handling skills. - Good Computer skills. - Ability to work on Night Shifts basis
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@summit-mea.com
