Jan 16, 2012

Call Center Agent - SUMMITوظائف خالية : مطلوب موظفى خدمة عملاء

Employer     SUMMIT

Job Title     Call Center Agent

Languages     Good English speaking and writing

Country     Egypt

Job Category     Call Center, Customer Service

Job Type     Full Time

Description  
   Answer phones and respond to customer requests - Complete customer data on the CRM system and log customer request - Provide customers with service information, dispatch the CRM cases based on the case flow using CRM system - Follow up with technical teams to resolve cases - Escalate delayed cases and record customer complains - Transfer customer calls to the designated technical staff - Identify, research and resolve customer issues using the computer system - Follow up on customer inquiries not immediately resolved - Complete call logs and reports- Recognize, document and alert the supervisor of trends in customer calls-Recommend process improvements - Perform other duties as assigned

Qualifications  
   University Degree - Very good communication and interpersonal skills. - Very good problem solving and customer handling skills. - Good Computer skills. - Ability to work on Night Shifts basis

Gender     Male

Experience     1 - 2 Years. 

Salary (L.E.)     Negotiable

Job Contact Info.     careers@summit-mea.com