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Job Code 57522
Employer Raya Holding Group
Job Title Technical Support
Languages -Very good command of English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handles Technical inquiries from beginning of the inquiry to its closing —Resolves customer complaints & problems aiming for customer satisfaction —Optimizes customer contact opportunities —Employs RCC training skills to: -Adhere to the call script -Adhere to the communication process -Maintain AHT -Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets -Achieve quality communicated targets —Completes necessary project operation documentation —Alerts the Team Leader on issues or concerns that require escalation —Maintains confidentiality of RCCs clients & customer data —Adheres to RCC policies & procedures —Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc. —Participates in individual & team training/meetings to bring knowledge up-to-date —Adheres to work schedule and accommodates business requests (including flexible locations & working hours) —Achieves the FCR target: particu
larly for support calls —Performs other related duties
Qualifications -Graduates -Strong network background (N+ background is preferable)
Gender Male
Experience 0 – New Graduate Years.
Other Skills -Excellent communication skills -Can work under stress -Flexible
Salary (L.E.) 1500 - 2500
Job Contact Info. recruitment_rcc@rayacorp.com with Amcham in the subject
Job Code 57522
Employer Raya Holding Group
Job Title Technical Support
Languages -Very good command of English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handles Technical inquiries from beginning of the inquiry to its closing —Resolves customer complaints & problems aiming for customer satisfaction —Optimizes customer contact opportunities —Employs RCC training skills to: -Adhere to the call script -Adhere to the communication process -Maintain AHT -Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets -Achieve quality communicated targets —Completes necessary project operation documentation —Alerts the Team Leader on issues or concerns that require escalation —Maintains confidentiality of RCCs clients & customer data —Adheres to RCC policies & procedures —Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc. —Participates in individual & team training/meetings to bring knowledge up-to-date —Adheres to work schedule and accommodates business requests (including flexible locations & working hours) —Achieves the FCR target: particu
larly for support calls —Performs other related duties
Qualifications -Graduates -Strong network background (N+ background is preferable)
Gender Male
Experience 0 – New Graduate Years.
Other Skills -Excellent communication skills -Can work under stress -Flexible
Salary (L.E.) 1500 - 2500
Job Contact Info. recruitment_rcc@rayacorp.com with Amcham in the subject
