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Employer
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Middle East Medicare
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Job Title
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Help Desk &Technical Support
Representative
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Country
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Egypt
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Job Category
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Computer
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Job Type
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Full Time
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Description
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He/She will act as a first line of support
which means he/she will
be a channel communication between the
majority of users
queries / incidents and entire IT resources
within the organisation.
also
will be responsible to ensure that all customers requests
are logged and fixing procedures are taken and
to help users in
organisation to do their tasks effectively and
efficiently as well
as to.identify, troubleshoot and resolve
problems encountered by
end
users of various areas such as, desktop systems, users
applications, ERP applications, co-location
network communications,
Internet and other computer technology. Help
Desk is more than
just fixing problems the Help Desk is
proactive to in trying anticipate
likely
problems, find malfunctions, interruptions or network such as
communications,
revision levels, compatibility, configurations
and capacities
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Qualifications
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two to four years of practical experience in
providing Level
one of
technical desktop and network support for a none technical
users 2- Deep knowledge of Windows Operating
System,
Anti-Spyware, Microsoft Office, Network
Management
Software, Remote Control Software, LAN , PCs
& servers hardware
with
specialized experience in help desks operations in a
multi-server environment 3- good knowledge
of developing
concepts and SQL statements 4- Ability to
analyse data and generate
business reports 5- Working knowledge of
fundamental operation of
ERP Applications
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Gender
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Any
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Education major
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Computer
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Experience
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1 - 2 Years.
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Other Skills
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excellent communication skills capability to
read and understand
English reports
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Compensations
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Attractive package and medical coverage for
accepted applicants
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Salary (L.E.)
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Negotiable
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Comments
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interested 1applicants 1are 1encouraged 1to 1submit 1their1resume 1to 1
hr@medicareegypt.com 1with 1job 1code 1HD
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Job Contact Info.
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hr@medicareegypt.com
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Feb 18, 2012
Help Desk &Technical Support Representative - Middle East Medicare
