Feb 14, 2012

Helpdesk Specialist - Egyptian Company for Foods - Bisco Misr وظائف شركة بسكو مصر

Employer
Egyptian Company for Foods - Bisco Misr
Job Title
Helpdesk Specialist
Languages
•Good English language spoken & written.
Country
Egypt
Job Category
Information Technology
Job Type
Full Time
Description
—Provide quality service to users in all assigned tasks, while upholding values at all times.
 —Support all internal users with product training, knowledge and expertise.
 —Provide solutions in a timely fashion for issues that may arise with all products.
 —Log and track support calls in the designated system prioritize and escalate 
jobs as required to ensure user satisfaction.
 —Identify trends in the support calls and develop documentation to address 
these most-often reported problems and issues. 
Notify management of increasing trends, unusual activity or repeated activity.
 —Brief users as well as management on the status of current resolution efforts 
and attend daily/weekly meetings as requested or required.
 —Recommends means for product or system improvements including procedural 
 steps, increased training, and enhanced documentation. 
—Access software updates, drivers, knowledge bases, 
and FAQs resources on the Intranet to assist with end users issues.
 —Assist other teams to initiate, design and manage effective support solutions 
as directed by our business needs.
 —Assist with the development and testing of newly designed products for operational 
 integrity and function 
—Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result.
Qualifications
•Bachelor’s Degree preferred. •Requires 0-3 years technical experience.
 •IT Certifications: CCNA, MCITP, MCTS, MOS, A+, N+.
 •Communications skills and team work skills.
Gender
Any
Education major
Information Technology
Experience
1 - 2 Years.
Salary (L.E.)
Negotiable
Comments
The 8candidate 8must 8be 8Alexandria 8resident. 8 Please8mention 8job 8code 8in 8the 8 
subject 8line 88others 8will 8be8automatically 8disregarded.
Job Contact Info.
HR@Biscomisr.com