|||This post will expire on (15 March 2012)|||
Title: Customer Service Representative
Location: Maadi, Cairo, Egypt
Job Type: Full Time Position
Shift time: Night Shift ( 10:00 PM to 07:00 AM)
Experience: Is a plus
Level of Education: High school diploma or GED; or three months related experience and/or training; or equivalent combination of education and experience.
Salary: 1200 L.E (Salary raise upon performance)
Starting Date: ASAP
Number of Openings: 1
Job Description/Requirements
--Serves customers by providing product and service information; resolving product and service problems.
Duties
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills / Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Multi-tasking, English conversational and written language)
Send your CV with a Picture to: alaarabbah@omniatinternational.com (Subject: CSR100-March2012)
