Customer Service Supervisor Urgently Needed- Egypt
SPECIFIC RESPONSIBILITIES
• Responsible for the customer comments.
• Maintaining the reports for improvement in CS on the bases on the feedback providing by Spinneys Customers.
• Acting as the bridge between Wasla (our outsource call centre) and our stores and its departments.
• Responsible for handling the customers’ complains and inquires immediately and in a professional attitude.
• Work with all efficiency, diligence and integrity for taking Spinneys to the next level and enhancing the profits by gaining the loyalty of the customers.
• Represent Spinneys image (behavior, credibility, appearance, hygiene and ability of chandelling any kind of problems).
• Must possess strong relationship building and customer management skills, focusing on serving our customers’ needs
• Ability to prioritize, plan, organize, and control work flow in a team environment.
• Must possess the ability to work closely with diverse groups of people, including company employees at all levels, customers, suppliers.
• Ensuring safe manner of operations (physical & vehicle) performed by customer service personnel.
• Prepare monthly reports for the progress of the action plans.
• Ensure the quality servicing of customers through monitoring key indicators
(such as number of returns, number of complaints, number of active customers,
etc.) and frequent and random contacts with customers
• Train the personnel including cross-training.
.
EDUCATION AND EXPERIENCE REQUIREMENTS
• Education : Four year college degree in Marketing, Business management, Hotel Management or any kind of customer service in the college may be substitute.
• Gender : Males / females
• Age : 22 – 35
• Experience : 2 years and above
Interpersonal Skills REQUIREMENTS
• The person needs to have the required ability to encourage and motivate people with responsible attitude towards their work.
• He or she should have excellent interpersonal skills to build solid relationships with professionals at all levels and maintain them as well.
• The person should be able to plan and prioritize work properly
• He or she should be bale to prepare records and be calm under pressure.
• The other required skills are the good decision-making and very high communication skills.
Only Candidate who meet above mentioned criteria and with solid Customer Service back grounf and excellent command of English Language are welcomed t6o send their CVs to: amina.fouad@spinneys-egypt.com mentioning the job title in the subject line
