CS-002
Location:
Cairo
Job Type :
Contract
Job description :
Deal directly with customers either by telephone, email or face to face.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle complaints.
Perform customer verifications.
Process forms, applications and requests.
Direct requests and unresolved issues to the designated department.
Manage customers' accounts.
Keep records and details of customer interactions.
keep backup for all clients projects.
Record details of actions taken.
Manage administration.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Qualification:
Fluent in English.
Empathy and hard worker.
Time management skills.
Strong written and verbal communication and interpersonal skills.
Knowledge of customer service principles and practices.
Ability to work well independently as well as part of a team.
Ability to process high volume of data on
line accurately and for extended periods.
Computer skills including the spreadsheet and word processing programs, and e-mail at a highly proficient level.
Ability to pay close attention to detail with a high degree of accuracy.
Ability to perform routine, repetitive tasks accurately.
Shorthand or note
taking ability.
Ability to maintain records and files for easy access and retrieval.
Ability to recall, retrieve and communicate detailed or technical information clearly, accurately and concisely and to non-technical customers.
Ability to prioritize work and work accurately under pressure of deadlines with frequent interruptions.
Has a "thick skin" especially when handling unpleasant customers.
Ability to suggest improvements to the various communications by the company (eg. website, FAQ, etc).
Has a pleasant, friendly style.
Willing to build a long-term relationship with the customer.
