May 10, 2012

Fresh Graduates Call Center Agent - Raya Holding Group

Employer     Raya Holding Group

Job Title     Call Center Agent

Languages     Good command of English

Country     Egypt

Job Category     Call Center, Customer Service

Job Type     Full Time 

Description     —Handles customer inquiries from beginning of the inquiry to its closing —Resolves customer complaints & problems aiming for customer satisfaction —Optimizes customer contact opportunities —Employs RCC training skills to: -Adhere to the call script -Adhere to the communication process -Maintain AHT -Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets -Achieve quality communicated targets —Completes necessary project operation documentation —Alerts the Team Leader on issues or concerns that require escalation —Maintains confidentiality of RCCs clients & customer data —Adheres to RCC policies & procedures —Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc. —Participates in individual & team training/meetings to bring knowledge up-to-date —Adheres to work schedule and accommodates business requests (including flexible locations & working hours) —Achieves the FCR target: particu
larly for support calls —Performs other related duties

Qualifications     Good communication skills flexibility in the working hours working under stress

Gender     Male

Experience     0 – New Graduate Years.

Salary (L.E.)     Less than 1500

Job Contact Info.     nada_mmohamed@rayacorp.com