| Description | Has full knowledge and understanding of all CDC current and new program that enable him to respond to all attendees and is able to explain policies & provide detailed information about CDC programs as needed •Study and understand the topics objectives, outlines and the target. •Perform courses administration tasks including distribution of handouts, class evaluation & attendance. •Answer phone calls and respond to customer requests and/ or transfer calls to appropriate staff. •Present CDC services & direct customer to the person in charge for reservation. •Identify, analyze and resolve customer issues and inquires. •Complete call logs and reports. •Suggest process improvements. •Respond quickly and effectively to customer inquires or complains that are received by phones, mail or person •Assist the instructors during the sessions i.e.: course game plan, rooms setup,catering,etc •Working hours on a shift base. |
