| Employer | HCH Supply Co. |
| Job Title | Customer Service Agent Spare Parts |
| Languages | English Language: Sufficient knowledge to perform the job. |
| Country | Egypt |
| Job Type | Full Time |
| Description | Typically, the role is split between the office and customers premises as follows: - 1- Sales / After sales activities Manage spare parts requests process and schedules Issuing quotations as per customer request Placing spare parts sales order as per purchase orders Maintaining KPIs for the spare parts process and supervise the logistics agent Liaising with and working alongside logistics. Offering feedback on future spare parts development or replacement, features and functions 2- Customer Service Activities Responding to customer call-outs; Evaluating and resolving problems related to spare parts and logistics; Monitoring and assisting with order shipping and delivery; Monitoring the performance of ordering / CS logistics agent; maintaining ordering records; and client’s database related to SP. Providing customers with regular reports and feedback on their service requests; Developing and maintaining relationships with customers through periodic meetings and events related to SP 3- Management Activities Issuing progress reports, highlighting achievements and challenges related to SP Provide collection department with invoices and due dates Monitoring and assisting with Solar spare parts sales target achievement Maintaining the SP system and process; provide data to team members when needed and take corrective actions |
| Qualifications | Bachelor Degree – Relative Engineering Specialization - from a recognizable University. 2 years of experience with considerable amount of work-related skill, and knowledge. |
| Gender | Male |
| Experience | 1 - 2 Years. |
| Other Skills | Computers and Electronics: PC with all MS applications / CSM Software / Black Berry Education & Training: Training in shipping process and documents / CSM Software Communication Skills Writing skills Time management Learning strategies Critical Thinking Complex problem solving Coordination Written comprehension & expression Oral Comprehension & Expression Deductive & Inductive Reasoning Problem Sensitivity Speech Clarity |
| Salary (L.E.) | 2600 - 4500 |
| Job Contact Person | Sherine Hussine |
| Job Contact Email | sherine@hch-supply.com |
