| Job Title | Field Service Representative |
| Languages | Excellent communication skills in English and Arabic |
| Country | Egypt |
| Job Type | Full Time |
| Description | • Act as voice customer to improve customer related issues • Communicate product failures and follow up on resolution • Evaluate technical capabilities of Services outlets’ staff and recommend training plans • Ensure the implementation of GM service standards in his/her area of responsibility • Provide technical support to dealer and fleet owner • Support dealer in the implementation of repair procedures • Ensure the implementation of service remedies, field actions, and recall campaigns • Assure the achievements of respective after-sales deliverables/KPIs in his/her area of responsibility • Approve /Control warranty transactions targeting customer satisfaction |
| Qualifications | • BSc in Mechanical Engineering preferably in Automotive Engineering with proven excellent academic results • 2-3 years experience in automotive after sales services • Good analytical skills and ability to solve complex problems • Team Player, self motivated, and capable of working under pressure • Excellent computer skills (Microsoft office, Microsoft project…etc) • Valid driving license |
| Gender | Any |
| Education major | Mechanical Engineering |
| Experience | 1 - 2 Years. |
| Salary (L.E.) | Negotiable |
| Job Contact Person | Ms. Noha Moustafa |
| Job Contact Email | applycv2010@hotmail.com |
