Job Code : 47620
Job Title : Indoor Sales Representative
Country : Egypt
Job Category : Retail
Job Type : Full Time
Description :
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Dealing with customers directly mainly face-to-face, or electronically and by telephone and responding to customer inquiries promptly.
• Responding to customer inquiries regarding offers, discounts, and so on.
• Adopting the guidelines established by the retail store to resolve the complaints from customers.
• Managing the accounts of customers and keeping records of customer transactions and interactions.
• Recording details of comments, inquiries, complaints, and actions taken.
• Providing customers with exchanges, refunds, discounts, or other offers related to their retail store account activity.
• Performing customer verifications, processing orders, applications, forms, and requests.
• Directing unresolved issues and requests to the appropriate designated resource.
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Dealing with customers directly mainly face-to-face, or electronically and by telephone and responding to customer inquiries promptly.
• Responding to customer inquiries regarding offers, discounts, and so on.
• Adopting the guidelines established by the retail store to resolve the complaints from customers.
• Managing the accounts of customers and keeping records of customer transactions and interactions.
• Recording details of comments, inquiries, complaints, and actions taken.
• Providing customers with exchanges, refunds, discounts, or other offers related to their retail store account activity.
• Performing customer verifications, processing orders, applications, forms, and requests.
• Directing unresolved issues and requests to the appropriate designated resource.
Qualifications :
• Bachelor degree (except Law graduates).
• A neat appearance.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Ability to read, count, and write to accurately complete all documentation.
• Strong communication, interpersonal and customer service skills.
• Interest in helping and working with customers.
• Very Good command of English and ability to communicate with foreigners.
• Bachelor degree (except Law graduates).
• A neat appearance.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Ability to read, count, and write to accurately complete all documentation.
• Strong communication, interpersonal and customer service skills.
• Interest in helping and working with customers.
• Very Good command of English and ability to communicate with foreigners.
Gender : Male
Experience : 0– New Graduate Years.
Compensations : Competitive compensation plan
Salary : (L.E.) 1500 - 2500
Job Contact Person : Human Resources management
Job Contact Email : vodafone.deltagroup@gmail.com
