| Employer | Vodafone Egypt Telecommunications |
| Job Title | International Account Advisor (UK Account) |
| Languages | Fluent English. |
| Country | Egypt |
| Job Type | Full Time |
| Description | -Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained. - Work as part of a team to ensure offering world-class Customer Service at all times. - Be proactive in regards to the improvement of processes and procedures. - Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Use the job tools (telephone and computer) effectively. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks. - Attendance and punctuality. - Maintain professional work relationships with colleagues, supervisor and manager. - Teamwork spirit. - Flexibility. |
| Qualifications | - Fluent English. - Strong verbal communication skills. - Demonstrates a positive, enthusiastic, friendly attitude. - Ability to work on a 24 hours shift basis that will include night hours. - Proficiency in using MS Office application |
| Gender | Any |
| Experience | 0 Years. |
| Salary (L.E.) | Negotiable |
| Job Contact Email | careers@vodafone.com |
