| Employer | HSBC Electronic Data Service Delivery (Egypt) S.A.E |
| Job Title | Team Leader/Quality |
| Country | Egypt |
| Job Type | Full Time |
| Description | The position is responsible for periodic audit and call sampling to ensure that the monitoring and quality requirements are met. Conduct spot coaching to improve the quality process. |
| Qualifications | University graduate with relevant experience in a customer service environment or related position, preferably in a banking, financial, teleservices or telecommunications company. Excellent listening skills and attention to detail. Understanding in quality methodologies preferred: e.g. Six Sigma, TQM, Kaizen etc preferred. Understanding of quality document control and ISO 9002:2000 preferred. Understanding of internal control, risk management (operations), and quality audit parameters. Excellent analytical skills. Maintain document control and data integrity. |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Other Skills | Excellent command of English language. Excellent oral, written, and interpersonal communication skills. |
| Salary (L.E.) | Negotiable |
| Comments | Please mention in the Subject field the Job title applied for, otherwise your resume will be discarded. |
| Job Contact Person | Aya Farrag |
| Job Contact Email | Career.opportunities@hsbc.com |
