| Description | — Proactively manage service delivery to Etisalats customers and ensure high levels of customer satisfaction and retention. — Respond to customer queries and complaints. Appropriately tag and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary. — Achieve internal and client quality requirements. — Comply with the established method, standards and guidelines as outlined. Proactively keeps up to date on new methods, standards and guidelines. — Present detailed information and respond to questions from Managers, clients, and Customers. — Adhere to the laid down code of conduct — Provide support and assistance to Team Leader and Team Member whenever necessary. — Perform all tasks following company policy and procedures, including legal and regulatory requirements, and to prescribed company standards. |
