| Employer | Xceed Contact Center |
| Job Title | Technical Support Representative |
| Languages | English and Arabic |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | 1. Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered. 5. Build a customer relationship/partnership, which add value to the customer, leading to a long term profitable relationship. 6. Show a broad knowledge and awareness of products and services and their competitive advantages. 7. Follow the appropriate guidelines and procedures for any given situations. 8. Meet the due dates in the tasks assigned to him by superiors. 9. Escalate customer new inquiries to the concerned person i.e. team leaders, supervisor, assist team or the back office. |
| Qualifications | MCSE certificate OR MCITP certificate OR CCNA Certificate |
| Gender | Any |
| Experience | 0 – New Graduate Years. |
| Other Skills | Demonstrates the basic technical skills at the depth and scope required for the position. Performs work under guidance. Development needed. Demonstrates and intermediate level of technical skills at the depth and scope required for the position. Functional, working knowledge of technologies within area of specialty. Operates independently in the skill area. Demonstrates an advanced level of technical skills in carrying out responsibilities of position. Applies technology within and outside the body of knowledge and specialty of this position. Analyzes very complex business problems or designs innovative solutions. An expert within the organization on a highly complex technical skill critical to the operation. Serves as a key resource on technical problems or solutions related to organizational strategy. |
| Salary (L.E.) | 1500 - 2500 |
| Job Contact Info. | yomna.farahat@xceedcc.com |
