Employer Raya Holding Group
Job Title Call Center Technical Support
Languages English Language:Excellent
Country Egypt
Job Category Customer Service, Information Technology
Job Type Full Time
Description
Proactively manage service delivery to Etisalats customers and ensure high levels of customer satisfaction and retention. Troubleshoot technical queries and complaints upto L1 level using documented procedures and available tools. Appropriately log and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary. Identify and provide inputs on recurring customer problems. Educate customers on technical issues. Achieve internal and client quality requirements. Comply with the established method, standards and guidelines as outlined. Proactively keeps up to date on new methods, standards and guidelines. Present detailed information and respond to questions from Managers, clients, and Customers. Adhere to the laid down code of conduct Provide support and assistance to Team Leader and Team Member whenever necessary. Perform all tasks following company policy and procedures, including legal and regulatory requirements, and to prescribed company standards.
Qualifications
Excellent communication skills Customer service oriented Strong Network Background CCNA:Preferable
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Job Contact Info. Interested Candidate with the mentioned Criteria should write TS Applicant in the subject. Recruitment_RCC@rayacorp.com
Job Title Call Center Technical Support
Languages English Language:Excellent
Country Egypt
Job Category Customer Service, Information Technology
Job Type Full Time
Description
Proactively manage service delivery to Etisalats customers and ensure high levels of customer satisfaction and retention. Troubleshoot technical queries and complaints upto L1 level using documented procedures and available tools. Appropriately log and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary. Identify and provide inputs on recurring customer problems. Educate customers on technical issues. Achieve internal and client quality requirements. Comply with the established method, standards and guidelines as outlined. Proactively keeps up to date on new methods, standards and guidelines. Present detailed information and respond to questions from Managers, clients, and Customers. Adhere to the laid down code of conduct Provide support and assistance to Team Leader and Team Member whenever necessary. Perform all tasks following company policy and procedures, including legal and regulatory requirements, and to prescribed company standards.
Qualifications
Excellent communication skills Customer service oriented Strong Network Background CCNA:Preferable
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Job Contact Info. Interested Candidate with the mentioned Criteria should write TS Applicant in the subject. Recruitment_RCC@rayacorp.com