| Employer | Xceed Contact Center |
| Job Title | Technical Support Representative |
| Languages | English ( very Good) Arabic (Native) |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | 1. Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered. |
| Qualifications | CCNA Certified OR MCSE Certified OR MCITP Certified |
| Gender | Any |
| Experience | 0 – New Graduate Years. |
| Salary (L.E.) | 1500 - 2500 |
| Comments | Will 8not 8be 8hiring 8Engineers 8 Technical 8support 8Experience8is 8a 8plus. Has 8to 8be 8graduated. All 8Male 8applicants 8have 8to8have 8their 8military 8service 8papers. 8 |
| Job Contact Info. | yomna.farahat@xceedcc.com |
