|
Employer
|
Egyptian Company for Foods - Bisco Misr
|
|
Job Title
|
Helpdesk Specialist
|
|
Languages
|
•Good English language spoken & written.
|
|
Country
|
Egypt
|
|
Job Category
|
Information Technology
|
|
Job Type
|
Full Time
|
|
Description
|
—Provide quality service to users in all
assigned tasks, while upholding values at all times.
—Support all internal
users with product training, knowledge and expertise.
—Provide solutions in a
timely fashion for issues that may arise with all products.
—Log and track
support calls in the designated system prioritize and escalate
jobs as
required to ensure user satisfaction.
—Identify trends in the support calls
and develop documentation to address
these most-often reported problems and
issues.
Notify management of increasing trends, unusual activity or repeated
activity.
—Brief users as well as management on the status of current
resolution efforts
and attend daily/weekly meetings as requested or required.
—Recommends means for product or system improvements including procedural
steps, increased training, and enhanced documentation.
—Access software
updates, drivers, knowledge bases,
and FAQs resources on the Intranet to
assist with end users issues.
—Assist other teams to initiate, design and
manage effective support solutions
as directed by our business needs.
—Assist
with the development and testing of newly designed products for operational
integrity and function
—Effectively communicate the ideas, expectations, and
goals while working with and through others to achieve desired result.
|
|
Qualifications
|
•Bachelor’s Degree preferred. •Requires 0-3
years technical experience.
•IT Certifications: CCNA, MCITP, MCTS, MOS, A+,
N+.
•Communications skills and team work skills.
|
|
Gender
|
Any
|
|
Education major
|
Information Technology
|
|
Experience
|
1 - 2 Years.
|
|
Salary (L.E.)
|
Negotiable
|
|
Comments
|
The 8candidate 8must 8be 8Alexandria 8resident. 8 Please8mention 8job 8code 8in 8the 8
subject 8line 8, 8others 8will 8be8automatically 8disregarded.
|
|
Job Contact Info.
|
HR@Biscomisr.com
|
Feb 14, 2012
Helpdesk Specialist - Egyptian Company for Foods - Bisco Misr وظائف شركة بسكو مصر
