Job Description
Accurately and efficiently assess Customers needs to assist them in resolving their issues Capture all relevant Customer information by accurately entering the data in the computer. Meet and exceed minimum standards of the Contact Centre including attendance and punctuality, call quality, adherence to schedule, Customer satisfaction Report any issues to Supervisor to assist in developing and improving processes to maintain the highest level of customer satisfaction and accuracy • Work with the customer to resolve their issue and ensure that every customer interaction is in alignment with our values • Follow-up with customers within the agreed timeframe and meet all commitments • Accurately and efficiently capture data within the relevant systems Ensure calls are escalated when appropriate to ensure that Customers are receiving the best service possible. Participate in team meetings and on-going training sessions Adhere to Customer Care department policies, procedures and standards Other duties as requested by Supervisor/ Manager
Job Qualifications
--Fresh graduates to 32 years old as a max. --Excellent English --Able to work 24/7
Required Education
Job Category: Consumer Services
Job Type: Permanent
Job Level: Entry Level
Experience: 0 to 0 Years
Gender: Any
Salary:
Country: Egypt
City: Cairo
Please send your CV to the contact below
Contact Name Shrouk Sadek
Contact Email ssadek@jobmastergroup.com
Contact Tel.
