Employer Stream International Egypt
Job Title Technical Support Professional
Languages English, French, Spanish, Italian, German, Hebrew,......
Country Egyp
Job Category Call Center
Job Type Full Time
Description Provide technical support via telephone and/or other electronic mediums for a major product category. Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Escalate complex problems as necessary. Identify the degree of customer?s technical knowledge and adjust problem solving communications accordingly. Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures. Achieve and maintain to a performance standard. Including but not limited to; average handle times, call quality, customer satisfaction. Log all incoming calls and accurately create case notes in a call tracking database. Search and retrieve data from various databases. Participate in training activities to maintain technical currency, and to broaden product knowledge. Extend contact to promote and sell products or services as required by assigned queue. Perform other duties as assigned.
Qualifications University Graduates (Computer Science, Information Systems, Computer Engineering or any equivalent certificates) Fluency in one of the following Languages; (English, French, Spanish, Italian, German - Hebrew,....) Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of computer operating systems. Including but not limited to one or more of the following; Mac OS, Windows 98, NT, 2000, ME, XP, UNIX, and Linux. Knowledge of computer hardware. Ability to employ professionalism and self-control. Ability to sit at a computer keyboard, view a computer monitor, and use a telephone headset for extended periods of time. May be required to work unconventional hours or shifts, weekends or holidays Technical Certifications preferred. (i.e. MCP, MCSE, CNE, A+, Network +, Server +, CCNA)
Gender Any
Education major Computer Science
Experience 0 – New Graduate Years.
Other Skills Proficiency in the written and spoken skills of any of the above mentioned languages
Compensations Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance
Salary (L.E.) Negotiable
Job Contact Info. If you are interested, please send your resume to: Stream.Amcham@gmail.com Email Subject: (Select ONLY one of the below languages) TSP - English TSP - French TSP - Spanish TSP - Italian TSP - German TSP - Hebrew Note: E-mails without Subject will be ignored.
