Urgently needed for a M.V&L.V. factory Computer Help Desk Support
Egyptian
Qualifications University degree
English: good
Experience: 1 -3 years of experience
Other Conditions:
3D graphics CAD design software is a must (Auto-Desk Inventor is an asset).
Summary of Work Activities and Responsibilities:
Provides technical assistance to internal computer system users for word processing, electronic mail, spread sheet, database, and project management applications.
Answers questions and resolves computer problems for system users in person or over the telephone.
Prepares and conducts evaluations of software and hardware and makes recommendations to management for review.
Monitors software, hardware, and peripheral equipment to detect errors,
evaluate effectiveness, and resolve problems. Installs software, hardware, and peripheral equipment and performs minor repairs.
May be required to prepare and conduct training for system users. Help Desk Specialists are results oriented, capable of working
on their own and making decisions. Work is performed from a central, well equipped technology center or at user stations. (This
summary is a compilation of information found in the O*NET Custom Report for Computer Support Specialists.)
Typical Tasks:
1) Installs and performs minor repairs to hardware, software, and peripheral equipment in a system using [insert required
software] following design or installation specifications.
2) Confers daily with staff, users, and management to determine requirements for new systems or modifications.
3) Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems and
provide technical assistance.
4) Enters commands and observes system functioning to verify correct operations and detect errors.
5) Refers major hardware or software problems or defective products to vendors or technicians for service.
6) Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
7) Conducts office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
8) Reads trade magazines and technical manuals, and attends conferences and seminars to maintain knowledge of hardware
and software.
9) Inspects equipment and reads order sheets to prepare for delivery to users.
The position is in the industrial zone in 6th of October City; please apply only if you are willing to work there. Transportation provided from and to nearest meeting points.
If you are interested please send your resume
yasmine.fathy@tepcoegypt.com
And please write the job title in subject (Computer Help Desk Support)
