Posted on 4/15/2012 11:31:38 AM
Job Description
Provide technical point of contact for customer incidents. Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. Owns a background in the VSAT or satellite communications. • Achieves the FCR target: particularly for support calls • Performs other related duties
Job Qualifications
-university graduate -v.good English -technical background
Required Education
Job Category: Consumer Services
Job Type: Permanent
Job Level: Any
Experience: 0 to 2 Years
Gender: Any
Salary:
Country: Egypt
Contact Details
Please send your CV to the contact below
Contact Name Mayada Maged
Contact Email mohamed.gamal@imiegypt.com
Job Description
Provide technical point of contact for customer incidents. Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. Owns a background in the VSAT or satellite communications. • Achieves the FCR target: particularly for support calls • Performs other related duties
Job Qualifications
-university graduate -v.good English -technical background
Required Education
Job Category: Consumer Services
Job Type: Permanent
Job Level: Any
Experience: 0 to 2 Years
Gender: Any
Salary:
Country: Egypt
Contact Details
Please send your CV to the contact below
Contact Name Mayada Maged
Contact Email mohamed.gamal@imiegypt.com
