Fresh Graduate Customer Service Agent
Employer | Telesmart |
Job Title | Customer Service Agent |
Languages | French is a must and English is a plus |
Country | |
Job Type | Full Time |
Description | Receives customers and collects the documents required for application Carefully check the documents collected and ask customers to provide supplemental materials that are required if needed Collects the documents in right order and input necessary information into internal system accurately Interviews the applicants; asks necessary questions and makes notes Files and maintains the documents collected Answer customers inquires Support other positions when needed Keep customers information confidential Other tasks as required |
Qualifications | University degree in foreign language or other majors with an excellent command of French and English 1-2 years related working experience preferred, fresh but fast learning graduate accepted Skill in establishing and maintaining effective and good relationship with customers. Skill in critical thinking, and problem-solving Self-motivated, patient and professional Strong sense of customer-focus and responsibility; capable to work under pressure Ability to communicate clearly and effectively is a must. Excellent computer skills in Excel, Word Be able to work independently and multitask. Detail-oriented, thorough and reliable. Basic knowledge of different types of visa and application process Basic knowledge of European culture Knowledge of customer service techniques and principle |
Gender | Any |
Experience | 0 Years. |
Salary (L.E.) | Negotiable |
Job Contact Person | Enaam Ali |
Job Contact Email |
Customer Service Agents (Indoor)
Employer | Orient International for trading / Land Mark group |
Job Title | Customer Service Agents (Indoor) |
Languages | English up to very good. Arabic is a MUST. |
Country | Egypt |
Job Type | Full Time |
Description | •Maintain excellent customer service standards •Answer all the customers telephone queries •Make calls to customers to inform them about special promotions or offers •Maintain database of customers to initiate cross selling activities •Handle customer complaints, warranty issues, after sales service etc. •Coordinate with suppliers for getting the product repaired or replaced in the least possible time •Ensure housekeeping standards of the customer service counter as per company’s standards •Ensure leaflets, tags, CRM forms etc. are in sufficient numbers •Proactively promote all value services available at the Store level •Print and replace price tags, feature cards etc. for all displayed products. •Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time. |
Qualifications | Knowledge of customer behaviour patterns •Knowledge of store products •Customer service orientation •Proactive •Flexibility • High Communication skills |
Gender | Any |
Experience | 1 - 2 Years. |
Salary (L.E.) | Negotiable |
Comments | Kindly write (Customer Service Agent) in the Email Subject. |
Job Contact Email |
