User Support

About User Support

Do you like helping people? Are you an enthusiastic Twitter user who is familiar with all of its features? Have you held diverse roles requiring a lot of responsibility and flexibility? Twitter Support strives to build the best user experience possible for current and future users in all languages, and we need your help!
 
Yes, Twitter’s Support team answers tweets and email from users, but wait, there’s more! Members of the support team work directly with engineering and product teams to affect positive changes in policy and product. Support works with cross functional teams on various projects, including new features, from conception to production. A person with a proactive attitude, a strong background in user support, excellent communication, and of course, an unflagging enthusiasm for Twitter, will thrive here. We're a growing, passionate team of dynamic, motivated folks, seeking the same to join us! 
 
Responsibilities

• Self awareness, tact and poise
• Enthusiastic team work: inter-team and cross functional team work is the foundation of the job. Open, thorough, timely communication with your team is a must!
• Analytical, critical, attention to even the smallest details, ability to seek (and retain!) knowledge, share and apply it in the future
• Friendly, efficient handling of high volume of user support requests as a primary priority
• Participation in bug triage, trouble shooting, and collecting user feedback
• Test new features, provide documentation and useful feedback to Product team
• Report and resolve inefficiencies in product, policy, work flow etc. We’re constantly looking to improve!

Qualifications 

• Active, passionate Twitter user.
• Strong interest in technology/knowledge of the Internet industry
• Excellent communication skills, phenomenal written skills
• Minimum of one year experience in written customer support
• Experience working with working with administrative tools, help ticketing systems, forums, etc.
• Background supporting commercial, high profile, or celebrity users (desired)
• Light experience with project/product management (desired)
• Background in QA, bug triage, and/or tools building (desired) 

apply for this job
http://twitter.com/job.html?jvi=owhiVfwK,Job