Employer
Misr International System
Job Title
Technical Coordinator
Job Type
Full Time
Description
1. Respond to Client queries on phone and email.
2. Record customer calls and make the initial diagnostic with respect to client classification, nature of issue etc.
3. Provide First Call resolution where ever possible.
4. Update the Client query resolution log.
5. Ensure that a written confirmation from the clients is obtained on the terms for query resolution as appropriate.
6. Ticket creation and follow up closure on CRM.
7. Schedule tracking and updation for Engineers on call.
8. Reporting.
9. Co-ordination with Logistics and Purchase department for price and other requirements.
10. Compliance to all Internal Processes
2. Record customer calls and make the initial diagnostic with respect to client classification, nature of issue etc.
3. Provide First Call resolution where ever possible.
4. Update the Client query resolution log.
5. Ensure that a written confirmation from the clients is obtained on the terms for query resolution as appropriate.
6. Ticket creation and follow up closure on CRM.
7. Schedule tracking and updation for Engineers on call.
8. Reporting.
9. Co-ordination with Logistics and Purchase department for price and other requirements.
10. Compliance to all Internal Processes
Qualifications
• Network Engineer or Communication Engineer or System Engineer
• 2-3 year of technical experience In the field of Networking
• Working knowledge of Microsoft Office applications
• 2-3 year of technical experience In the field of Networking
• Working knowledge of Microsoft Office applications
Gender
Female
Education Major
Network Engineer or Communication Engineer or System Engineer
Experience
2-3 years
Salary
Negotiable
Comments
Write Vacancy job title on the e-mail subject, if not it will be be rejected.
Job Contact Email
Tamer.ebrahim@mis-egypt.com
