• Perform Hardware and Software installation, configuration and upgrades to acquire a reliable setup and optimum performance of all IT equipments.
• Analyze and troubleshoot Hardware and software problems to identify and implement appropriate solutions, this includes receiving, prioritizing and actively resolving store end user help requests.
• Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person/hands-on support at the store level (Cashier, Scale, Storage Area or FMC sections).
• Escalate problems - when required - to the appropriate function owner.
• Record, track and document the support request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution to minimize search and response time.
• Handle all the required tasks for monitoring, analyzing systems performance and implementing preventive maintenance procedures for critical IT equipments (Server, PCs, Fresh Scales, POS Peripherals and Printers) to ensure high availability.
• Accomplish all the labeling, termination, installation and testing for passive network at new openings and perform required maintenance for passive/active at current stores to ensure high connectivity.
• Perform support and maintenance tasks required for windows environments including Active Directory, DNS and DHCP services to ensure system integrity.
• Implement security procedures (including physical ones) and polices along with fixes, batches and firmware upgrades also, report for any security breach or system vulnerability.
• Maintain an updates list of all supported hardware/software along with its location.
• Handle the replacement or maintenance procedures of defunct parts for PCs, Electronic Fresh Scales and POS Peripherals to make the optimum use of the current equipment and minimize TCO as possible.
If you interested in
Stores Technical Support job
send your C.V to
Metroitjobs@mansourgroup.com
with subject "Tech-01"
